Kairos Support
Kairos is a personal analytics engine — health, money, calendar, phone, and relationships, surfaced as patterns on one timeline.
Get help
For bugs, account issues, or feature requests, email [email protected]. Response time: typically within 48 hours, faster during weekdays.
Common questions
How do I create an account?
Sign up on the signup page with your email, a username, and a password. You'll receive a verification email; click the link to activate your account.
I didn't get the verification email.
Check your spam folder — emails come from Kairos <[email protected]>. If it never arrives after a few minutes, request a new one from the sign-in screen or email support with the address you signed up with.
I forgot my password.
Use the "Forgot password" link on the sign-in screen. A reset link is emailed to the address on file. The link expires after one hour.
Can I export my data?
Yes. Open Settings → Account → Export my data. Your full database — every table your account has written to, including all synced integration data — downloads as a single JSON file.
How do I delete my account?
Settings → Account → Delete my account. This removes all your data from Kairos, calls itemRemove on any connected Plaid Items so bank sync stops accruing charges, and revokes stored OAuth tokens. This cannot be undone; export your data first if you want a copy.
How do I connect Apple Health?
On the iOS app, open Settings → Integrations → tap Connect next to Apple Health. Grant the requested permissions. From then on, Apple HealthKit pushes daily rollups (sleep, HRV, recovery, workouts, steps) into Kairos. WHOOP, Oura, Garmin, Fitbit, and Apple Watch users all route through HealthKit — keep those devices connected in the iOS Health app and Kairos reads from there.
How do I connect Strava, Google Calendar, or my bank?
Settings → Integrations → tap Connect next to the provider. You'll be redirected to that service's authorization page, then back to Kairos once you approve.
What does "Login Expired" mean on an integration row?
That provider's OAuth token has been revoked or expired — usually because you changed your provider password or revoked Kairos's access. Tap "Reconnect" to re-authorize. Your previously-synced data stays intact. (You may also see "Calendar access expired" on the calendar tile — same state, same fix.)
How do I disconnect an integration?
Settings → Integrations → find the row → tap Disconnect. Your previously-synced data stays in Kairos; reconnect any time.
What's Prose and what does "opt-in" mean?
The home page has a Model | Prose tab pair. Model shows the analyzer output (patterns, modes, timeline). Prose is an optional narrative layer that describes those patterns in plain language — a 7-day recap, curated moments from your own past messages, and a branching Discover view. Prose uses Claude (Anthropic); nothing is sent to an LLM unless you opt in. Toggle at Settings → Preferences → Prose or via the tile CTA on the Prose tab.
What's the morning rating card?
Each morning the home page asks you to rate yesterday across three axes — energy, mood, focus — on a 1–5 scale. Your ratings become features in your personal analytics model, so modes get characterized in your own vocabulary instead of inferred from your data. Skip a day and the card simply reappears tomorrow.
Two-factor authentication isn't working.
TOTP codes are time-based. Make sure your device clock is set to automatic. If you've lost access to your authenticator app, email support with your account email and one of your saved recovery codes.
My iPhone Sync helper isn't running.
The Mac-side helper logs to ~/Library/Logs/Kairos/helper.log. Email support and include the last ~50 lines of that file if it's been failing.
Privacy and Terms
About
Kairos is built and maintained by Louis Moon. Not affiliated with WHOOP, Strava, Apple, Plaid, or any other third-party service Kairos integrates with.